3-year warranty
A three-year warranty on every subtel product – in addition to your statutory rights. Conditions and process at a glance.
Making a warranty claim
subtel.fi offers a three-year warranty on all products under the conditions set out below, without prejudice to the consumer's statutory rights under the Finnish Consumer Protection Act, Chapter 5. As a consumer you may choose to rely on these warranty terms or to exercise your statutory rights. The warranty is valid for three years from the date of delivery.
To make a warranty claim, you must first return the product to us. You are responsible for the initial return shipping costs. If our inspection confirms that the warranty applies, we will reimburse your shipping costs – based on the cheapest available shipping option – by bank transfer. Please provide a SWIFT and IBAN code for the reimbursement.
Where to send your goods
Please send the item to:
subtel c/o Regus Pasilanportti
Kyllikinportti 2
00240 Helsinki
Finland
Make sure to clearly indicate that you are exercising your warranty rights. Enclose a copy of the receipt with your return – we cannot process your claim without it, as it is required to verify the start of the warranty period.
For questions: info@subtel.fi · 0800 918 243 (Mon–Fri 11:00–22:00).
Warranty exclusions
The warranty covers the product characteristics described in each article. Normal wear and tear, damage caused by improper use or issues outside our control are not covered.
The three-year warranty does not apply where defects arise from incorrect or improper use, insufficient care or careless handling. We also exclude defects or damage caused by failure to follow the accompanying instructions.
Replacement products
If you receive a replacement product, the warranty period is not extended by another three years. Instead, the remaining warranty period applies to the replacement product, which continues to be fully covered by the warranty for any defects.
If the specific product is no longer available, we reserve the right to replace it with a similar product.
Liability
Our liability under the Finnish Product Liability Act (694/1990) is not affected by this warranty.